How to become Insurance Agent?

Insurance agents in the U.S. for Life and health are live in a bit of a quandary in this ever-changing industry in a very vast way. The need for professional advice has never been more critical for consumers trying to navigate changes in health care laws and insurance regulations, to understanding savings options in annuities and other complex retirement instruments may help you in the future. Insurance is important for us but are we investing incorrect policy? or you as an agent suggesting the best policy? Making them understand what is the best policy for them? How to be the best Insurance Agent? Could learn from  Gideon du Plessis, he failed in the 10th standard and never went to college. He is today the highest-earning insurance agent in the world, with annual commissions amounting to Rs 7 crore (Rs 70 million) plus. 

According to a study by the Bankers Life Center for a Secure Retirement, 8 in 10 (83 percent) middle-income Boomers have not received any specialized training or education on topics related to retirement financial security or any kind of insurance for their future hurdle resistance.

Yet insurance agents are increasingly more challenged in finding customers who have an interest in meeting or speaking with them and try to convert them into their customer. Telephone solicitation rules and compliance requirements make getting in touch with customers that have a genuine need for insurance or retirement products more difficult. Moreover, a majority of insurers now sell many of these products over the phone or online which is easy and approachable—bolstering the harsh reality of how hard the role of an agent has become in reality.

In the future, I believe a true omnichannel experience will continue to develop in the life and health insurance industry in its best way. Carriers need to be able to allow customers to buy via the channel of their preference, and in this I see a strong role for agents to continue to deliver the advice and guidance that many Americans need to navigate the health, wealth and protection offerings that exist today.

How can technology involve insurance agents  and can improve their productivity and help bring this needed advice to an underinsured U.S. population?

We believe there are some current and potential future opportunities that insurance carriers can take to differentiate themselves as the “channel of choice” for consumers:

Mobile

Mobile solutions are at the heart of the future for insurance agents. In one short they will access all the information, A few key features mobile agents of the future could use include:

Online and Offline Access

Agents need to be able to operate both online and offline regardless of cellular or Wi-Fi access. talking and giving advice face to face is far impactful than on phone, While online capability is certainly preferred, service is not yet ubiquitous across the U.S. I recommend carriers create a minimum capability that is available offline.

Mirrored Capability

With the cost of tablets dropping, I like the idea of having an agent carry two tablets. One tablet is for the prospective customer and the other is for the agent as well. The agent and prospect could review needs analysis tools together as well as review product information and product illustrations for them. The mirrored capability removes the need to huddle around one laptop or one tablet to demonstrate a carrier’s products which is presentable for services.

Video Enabled

Using video to connect a prospective customer to product experts that can help with needs analysis and answer product questions helps position the agent as an expert in its field but also demonstrates that there is an entire firm supporting the agent as well as the potential customer too for understanding. In addition, enabling the prospect to connect with underwriting or policyholder services directly via video can improve satisfaction in both the sales process and post-sales process equally.

Personalized Experience

The “kitchen table” meeting of the future has to move away from standard product brochures and blank need assessment forms to providing a fulfilling and personalized customer experience for making him/her aware of the policy and risk to their health. With access to the right internal and external data, agents can prepare for these meetings in advance to further personalize the experience for prospective customers in both ways.

Big Data

Use big data to enhance the needs analysis tools. While online tools exist to help plan for many financial needs, much of the work can be done in advance of the meeting with the consent of the client with data analysis. Imagine field support teams preparing a customized needs analysis questionnaire, on which the prospect’s name, address, and other information we retrieve from third-party resources is already populated. The client can then confirm and clarify his individual situation during the experience with a better graphical way presentation. With big data, there is less asking and more confirming.

What steps does the IT organization need to take to prepare to implement these types of capabilities in the insurance field?

Consolidate internal

Data resources

life insurers business have stored information about policyholders and their preferences across both administration systems and expensive data warehouses for the record. Insurers need to embrace big data solutions to get customer information in a consolidated solution that can embrace both structured and unstructured data for tracking the business and plan for their upcoming policy.

Provide analytics framework:

 IT needs to continue to enable the analytics of existing policyholder information so it can be accessed more easily by marketing, underwriting, and field support organizations  to the customer to understand it and purchase more and more policy and industry make out business from them.

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